Refund Policy

Overview

This Refund Policy outlines the terms under which purchases made through Niknap AI ("Company," "we," "our," or "us") may be eligible for refunds. By purchasing or subscribing to services available at https://niknap.ai (the "Website" or "Service"), you agree to the terms described in this policy.

Niknap AI provides access to software tools and services delivered digitally through an online platform. Because the services involve immediate access to digital functionality, refunds may be limited and subject to the conditions outlined below.

Eligibility for Refunds

Refund eligibility may depend on the type of purchase and the circumstances surrounding the request.

A refund request may be considered when:

• A payment was made in error or due to an identifiable billing mistake
• The user was charged incorrectly
• The service could not be accessed due to a verified technical issue that could not be resolved by our support team

Refunds are evaluated on a case-by-case basis.

Access to the platform or use of AI-generated services after purchase may affect eligibility for a refund.

Non-Refundable Items

Because Niknap AI provides digital services and software access, certain purchases may not be eligible for refunds.

Items that may not be refundable include:

• Fees for access to the platform after use has begun
• Charges for services that have already been delivered or consumed
• Usage-based services or AI processing that has already occurred
• Fees associated with completed transactions or processing

If access to the service has already been granted or significant usage has occurred, the purchase may not be eligible for a refund.

Timeframe for Refund Requests

If you believe you are eligible for a refund, you must submit your request within the allowable window from the original purchase or billing date.

Requests submitted outside this timeframe may not be eligible for review.

Conditions for Refund Approval

Refund requests may be approved only when:

• The request falls within the allowable refund timeframe
• The purchase meets the eligibility requirements outlined in this policy
• The issue cannot be resolved through technical support or account adjustments

We reserve the right to request additional information to verify the request, including account details, transaction records, or descriptions of the issue encountered.

Approval of refunds is at the sole discretion of the Company.

Subscription Cancellation Terms

If Niknap AI offers subscription-based access to its platform, the following terms apply:

• Subscriptions may be canceled at any time through your account settings or by contacting support
• Cancellation will stop future billing cycles but will not automatically generate a refund for charges that have already been processed
• Access to the platform may remain available until the end of the current billing period

Failure to cancel before the next billing date may result in an additional charge.

Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute with your bank or payment provider without first contacting us may delay the resolution of your issue.

If a chargeback is initiated:

• Your account access may be temporarily restricted
• We may provide documentation to the payment processor regarding the transaction
• Future access to the platform may be suspended or terminated

We strongly encourage users to contact our support team first so we can attempt to resolve the issue.

How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your name
• The email address associated with your account
• The date of purchase
• A description of the issue or reason for the refund request

Refund requests should be submitted to:

Our team will review the request and respond as soon as possible.

Processing Time for Approved Refunds

If a refund is approved, it will typically be processed within 5–10 business days.

Refunds will be issued using the original payment method used for the purchase.

Processing times may vary depending on your bank, credit card provider, or payment processor.

Policy Changes

Niknap AI reserves the right to update or modify this Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website or Services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have questions regarding this Refund Policy, please contact us: